Replacement Policy:

1. If you are not satisfied with the product within a week of receiving the order, you can contact us and tell us the products you want to replace and explain the reasons for the replacement.

2. Replacement can be made if the item is in the same original condition when purchased and wrapped in the original packaging.

3. Receipt of the shipment from the shipping company is an acknowledgment from the customer that the shipment (carton) is in good condition and has not been opened before receipt.

4. The freight value is to be paid by the customer upon the replacement process.

5. When canceling a shipment shipped to the customer, the value of the shipment will be deducted from the value of the paid amount, and the fees for choosing the payment method upon receipt, if any, will be deducted, and this includes the time of offers or free shipping.

6. When the amount of the order is transferred to the customer after the cancellation process, any financial fees will be deducted based on the refund of the amounts from the value of the order.

Goods return policy:

All products are returned within a period not exceeding 3 days from receiving the order, and in order to preserve the quality of the product and the validity of preservation, it cannot be returned unless there is a problem or defect in the product.

In the event of a product manufacturing defect or error, it will be returned after reporting it.

Regarding the cases in which the products are not returned

There are a number of specific cases in which a product cannot be returned:

When submitting a return request after the specified time, which is 3 days from the date of receipt of the products.

When the product has been used, damaged, or is not in the same condition that you received it, or when the safety label of the product is removed.

Consumer products that have been used or installed.

Products whose serial numbers have been tampered with or removed.

Products without price tags, stickers, original packaging, or lack of any of their accessories.

The customer is responsible for paying the shipping value if he wants to replace the product, and the shipping value will be deducted in the event of a return request.

How can I get my money back, if I received an item that is not in the right shape or damaged?

When you receive the item in a damaged condition or not similar to what was chosen from the site, you can then return the item to us in the same condition in which you received it and in the same original packaging at the time of receipt, within a period of 3 days from the date of receipt. As soon as we receive the item, we will inspect it, and if it is found to be defective or damaged, we will immediately start the procedures to return your money to you, whether you paid for the item or paid to ship that item and deliver it to you.